Klarna FAQs


KLARNA FAQs

  • WHAT IS KLARNA?

    Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. If Klarna is available as a payment option in your country, it will show up as an option at checkout. Choose the Klarna payment option that works best for you and accept the terms. You will know in seconds if you are approved by Klarna and can complete your purchase. The order amount will be added to your Klarna monthly statement. Klarna is an independent payment company and the decision whether your order can be placed with Klarna's payment options is at Klarna’s discretion. Manage your Klarna account and learn more at Klarna.com.

  • I'VE RECEIVED A STATEMENT, BUT I’VE NOT YET RECEIVED MY GOODS.

    After we have processed your order, Klarna will send you an email statement with payment instructions, telling you when and how you will need to pay. You have [14/60] days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact us on hello@studio10beauty.com . If you have any questions about extending your payment period, please contact Klarna's Customer Service to postpone the due date on your payment.

  • HOW DO RETURNS AND REFUNDS WORK WITH KLARNA?

    If you have a question about your balance or payments with Klarna, please contact Klarna Customer Service.

  • WHAT HAPPENS TO MY STATEMENT, WHEN I’VE RETURNED THE GOODS?

    Please find our Return Policy here. Once we have received the eligible return (partial or full) you will receive a confirmation of this from us. If you’ve made a partial return, Klarna will send you an updated statement. With a full return, your Klarna statement will be closed.

  • I HAVEN’T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION.

    For help with payment information, or if you have not received your statement, please contact Klarna Customer Service or log in at klarna.com, where you will find all of your orders and be able to make payments.

  • DOES KLARNA RECEIVE MY PERSONAL INFORMATION?

    In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as name, billing and shipping address, email address, phone number, date of birth, bank account or card details, personal ID number and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Notice.

  • I STILL HAVE QUESTIONS REGARDING MY PAYMENT, HOW CAN I GET IN TOUCH?

    You can visit Klarna’s customer service for a full list of FAQs, live chat and telephone options - https://www.klarna.com/uk/customer-service/?georedir=1