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Delivery and Returns

Delivery

Free Delivery: Over a value of £35

Royal Mail 1st Class (Standard UK Delivery): £2.95. Delivery within 5 days of order being processed.

Next Day Delivery: £3.95

Orders must be placed by midday to guarantee a next day service. Customer must be present to sign for the package. No deliveries on Sundays or Bank Holidays.

International Delivery: £7.95. We aim to achieve delivery within 10 days of order being processed.

Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. All duties and taxes are the responsibility of the purchaser.

Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, please return the item to us within 14 days (from receipt of your order), in its original condition, to qualify for a full refund.

In the event that you need to return a product, please send it to:

Studio 10 Beauty
The Design Studio
The Old Farmhouse
Stovolds Hill
Cranleigh
Surrey GU6 8LE

We will process your return and despatch a replacement or refund, subject to authorisation, within three working days of receipt.

Please note that we cannot accept returned goods that we reasonably believe have been used.

Please contact Customer Services on help@studio10beauty.com with your order number and our customer services team will explain to you how to proceed.

Damaged, Faulty or Incorrect Items

If the goods you receive are damaged, faulty or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please contact Customer Services on help@studio10beauty.com with your order number and our customer services team will explain to you how to proceed.

To assure prompt resolution, please provide your order number and keep the box, packing materials and the damaged items for inspection.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.

Your statutory rights remain unaffected.

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