REWARDS FAQS

• Does it cost anything to join?

  It's completely free and you even can earn up to £5 before your first purchase simply by signing up and spreading the love on social media.

• How can I earn Gifts?

  Earning is simple and easy! You'll automatically earn 1 Gift for every pound spent. Plus, Loyalty members can earn bonus Gifts for following and sharing on social media, submitting product reviews on our website, and more.

• How do I spend my Gifts?

  Spending is really quick and simple. Simply log into your Grace's Gifts account, click on the "Grace's Gifts" launcher in the bottom right of your screen, and click on "see the Gifts you can earn".

• How does the referral programme work?

  For every friend you refer, they will get 15% off their first purchase and you will earn 200 gifts (£10) win-win.

• Do my points expire?

  No, your hard-earned Gifts are yours for as long as you hold an account with us.

• Existing Account Holders
  
  We cannot retrospectively give account set up Gifts to existing account holders. However, there will be plenty of opportunities to earn extra Gifts.
  

Terms & Conditions

ELIGIBILITY
Studio10 reserves the right at its sole discretion to modify, suspend or cancel the Loyalty Programme, without notice for any conduct that we, in our sole discretion, believe is in violation of acceptable usage of our Loyalty Programme. We also reserve the right to revoke reward points if we feel the participant has tried to abuse the Loyalty Programme in any way.

PRIVACY
One of our top priorities is making sure that your personal information is safe. Please review our Privacy Policy. By participating in our programme, you are agreeing to Studio10 collection and use of your personal information and acknowledge that you have read and accepted our privacy policy.

LIMITATION OF LIABILITY
By entering into the Grace’s Gifts Loyalty Programme, participants release and hold Studio10 Beauty, any affiliated companies and employees from any and all liability of any injuries, loss or damage of any kind arising from or in connection with this loyalty programme or acceptance or use of any points given. No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorised human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of Studio10 Beauty as and when required without giving notice or any form of communication to Loyalty Programme members as individuals or groups.

ADDITIONAL LOYALTY DISCOUNT OFFERS
Customers will also be entitled to receive additional, exclusive point offerings and offers available only to the Loyalty Programme members! With every purchase the customer's status in the Loyalty Programme grows, increasing their pre-set loyalty discounts. Moreover this will also increase and improve their exclusive additional point offers.

REVIEW GUIDELINES
To ensure that your review meets our criteria all fields must be completed and an honest paragraph about the product itself must be included. We cannot accept duplicate reviews or derogatory reviews about our products, as these issues should be taken up directly with our Customer Service team. Once you have submitted your comments, we will assess the review and reward points to your account. Grace's Gifts will only be received if the review meets the criteria stated.

GENERAL CONDITIONS
Customers will be automatically entered into Studio10 once they create an account and place their first order. Further, by accepting Grace's Gifts, each customer agrees to release and hold harmless Studio10, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officers, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind to person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the loyalty discounts or participation in any Loyalty Programme related activity. This Loyalty Programme is void where prohibited by law. Studio10 reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Loyalty Programme; to be in violation of the Conditions of Use of the web site, to be acting in violation of the sites Policies and Procedures; or to be acting in a non-sportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person. Any use of robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods. In the event of a dispute as to entries submitted by multiple users having the same e-mail account, the authorised subscriber of the e-mail account used to enter the Loyalty Programme the actual time of entry will be deemed to be the user and must comply with these rules. Authorised account subscriber is deemed to be the natural person who is assigned an e-mail address by an Internet access provider, on line service provider or other organisation, which is responsible for assigning e-mail, addresses or the domain associated with the submitted e-mail address. Studio10 will prosecute any fraudulent activities to the full extent of the law.