We hope that you are delighted with your order, which you can Try & Buy for 30 days. However if for any reason you are not entirely satisfied, please contact us within 30 days (from receipt of your order) to qualify for a full refund.
In the event that you need to return a product, please contact us at:
We will send you a returns label, subject to authorisation, within three working days of contact.
Please contact Customer Services on firstname.lastname@example.org or call us on 0203 978 4587 with your order number and our customer services team will explain to you how to proceed.
Damaged, Faulty or Incorrect Items
If the goods you receive are damaged, faulty or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please contact Customer Services on email@example.com with your order number and our customer services team will explain to you how to proceed.
To assure prompt resolution, please provide your order number and keep the box, packing materials and the damaged items for inspection.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.
Your statutory rights remain unaffected.